Suffolk Credit Union is committed to protecting the information of our members and other visitors who use our website. We value your trust and handle all personal information with care. As with information we collect through other means, we use the information you provide online to respond to your needs, service your accounts, and provide you with information about other services.
Take a closer look at what information we collect and share.
Keeping financial and personal information secure is one of our most important responsibilities.
What follows is a description of the information we collect and disclose, including the parties who receive non-public information from us as we conduct credit union business.
Information is collected about you from the following sources:
- Applications, forms and other information that you provide us, whether in writing, electronically, via the Internet, or by any other means. For information we collect about you when you visit or make transactions on our website, and for information about our use of “cookies” and online tracking technologies, please see our “Digital Privacy Practices”.
- Transactions on your shares and loans
- Consumer Reporting Agencies
- Verification of information you provide on various forms
Parties to whom non-public personal information may be disclosed include:
- Financial service providers, such as those that provide mortgage, securities, credit card and insurance services
- Non-financial companies, such as consumer reporting agencies
Disclosure of information to parties that provide services to us:
Suffolk Credit Union may disclose all of the information we collect, as described above, to the companies that perform marketing and other services on our behalf or to other financial institutions with whom we have joint marketing agreements. We may also disclose information about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of the credit union, follow your instructions as you authorize or protect the security of our financial records.
Disclosure of information about former members:
If you decide to terminate your membership or become an inactive member, we will adhere to the privacy policies and practices as described in this notice.
How we protect your information:
We restrict access to non-public personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public personal information.
What members can do to help:
- Protect your account numbers, PINs and passwords.
- Be cautious about disclosing your account number, social security number, etc., to other persons.
- Keep your information with Suffolk Credit Union current so we can reach you if we detect potential problems.
- Let us know if you have questions. Don’t hesitate to call (631) 924-8000.
Explanation of Opt Out Right:
If you prefer that we do not disclose non-public personal information about you to non-affiliated third parties, you may opt out of those disclosures, that is, you may direct us not to make those disclosures (other then disclosures permitted by law). If you wish to opt out of disclosures to non-affiliated third parties, you may submit an Opt Out Notice form online.
If you have any questions regarding our privacy policies or procedures, please contact us at (631) 924-8000.
Digital Privacy Practices
Suffolk Credit Union is committed to safeguarding information about members and visitors to the Suffolk Credit Union website.
These Digital Privacy Practices explain our privacy practices regarding the information we collect about you when you visit or make transactions on Suffolk Credit Union’s website.
The Suffolk Credit Union mobile application periodically collects, transmits, and uses geolocation information for enabling features that prevent fraudulent card use and alerts, but only if you, “the End User”, expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the Suffolk Credit Union mobile application is being used or not at all, depending on the End User’s selection. The End User can change his/her/their location permissions at any time in their device settings.
The Suffolk Credit Union mobile application will request and periodically collect/transmit/sync/store the following data.
- Device’s camera access for mobile remote deposits.
- Device’s location for maps and Suffolk Credit Union locations.
- Device’s storage access for attachments in secure messages.
- Device’s contacts for recipient lists for person-to-person payments.
- Device’s microphone for communication over chat.
To ensure information remains confidential, Suffolk Credit Union uses encryption technology such as Secure Socket Layer (SSL) to protect information you enter and submit from our website.
Regular Internet email is not secure. You should never provide information that is sensitive or confidential such as your social security number, account number or PIN numbers. We also ask that you do not send personal or account Information through regular email.
How we may use information:
We may collect information during your website visit in order to provide you with offers and information. We may also use the information we collect from you online to contact you via telephone, e-mail or other means regarding offers of products and services that may be of interest to you.
How we collect information online:
Cookies: Cookies are pieces of information stored directly on the device you are using. Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the site, pages visited, language preferences, and your relationship with us. We use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize/tailor your experience while engaging with us, and to recognize your device to allow your use of our online products and services. We collect statistical information about the usage of the site in order to continually improve the design and functionality, to monitor responses to our advertisements and content, to understand how account holders and visitors use the site and to assist us with resolving questions regarding the site. We also utilize cookies for advertising purposes. Tracking technologies also used are beacons, tags, pixels, and scripts to collect and track information and to improve and analyze our website.
Tracer Technologies: Tracer, or spotlighting technologies may also be used by Suffolk Credit Union or its service providers. We may use tracers to determine whether you viewed certain advertisements or received or opened e-mails from Suffolk Credit Union.
Suffolk Credit Union may store the information collected during your visit in an electronic database. Suffolk Credit Union uses security measures to protect against loss, misuse and alteration of data stored in our systems.
Third Party Websites:
Many websites and apps use Google services to improve their content. When they integrate Google services, these sites and apps share information with Google. We use Google Analytics to better understand how users are visiting and using our sites. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. You may review further information about how Google Analytics collects and processes data and how to control the information sent to Google at “How Google uses information from sites or apps that use our services” at www.google.com/policies/privacy/partners.
Privacy and Children:
Suffolk Credit Union respects the privacy of children. We do not knowingly solicit data from children, and we do not knowingly market to children. We will not knowingly collect names or any other personally identifiable information from children. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests with both the online industry and parents.
To learn more about what Suffolk Credit Union does with your personal information, please contact us by phone or email.