Suffolk Credit Union has been informed that our insurance partner, TruStage, is currently investigating a cybersecurity incident. As part of their response and recovery efforts, they have proactively shut down their network and systems, and are working diligently to restore both.
As a result, TruStage customers may experience difficulty:
- Accessing account information
- Completing online transactions
- Submitting requests through TruStage's website or online services
At this time, the investigation is ongoing, and it has not been confirmed whether any personal information has been impacted.
What You Should Do
- Monitor your accounts and report any suspicious activity immediately.
- If you need to submit a claim, you can do so directly through TruStage.
→ File a Claim with TruStage
Please note that this issue is limited to TruStage's systems. Suffolk Credit Union's systems are operating normally.
Frequently Asked Questions (FAQ)
Learn more from TruStage about the service disruption and ongoing investigation.
→ View TruStage FAQs
Members may also call 844-958-8910for general questions about available resources and support options.
We will continue to monitor the situation and share updates as additional information becomes available.