With their easy-to-use interface, cash apps are a popular choice among consumers. However, scams have skyrocketed during the COVID pandemic, as people find themselves in need of fast cash.
Be vigilant when it comes to transferring money.
When using Venmo, Zelle® or Cash App, make sure you send cash only to someone you know and double-check that their username is correct.
Peer-to-Peer (P2P) mobile payment services - such as Venmo, Zelle and Cash Apps - have become popular digital solutions for everyday consumers. These apps allow you to transfer and receive money from friends and family, all with the click of a button. You can link your checking account and credit or debit cards and instantly send money to someone.
However, they do not come without risk, and they have come under fire as reports of fraudulent behavior make headlines. Scammers often claim to be influencers or say that they want to help other people during a difficult time and give back, only to take advantage of unknowing individuals. Scammers want you to pay in a way that’s quick and makes it hard for you to get your money back. That’s why they’ll tell you to wire money or pay them with reloadable cards, gift cards or through a mobile payment app.
Safely Using Cash Apps
We know how convenient it is to use P2P digital solutions, and we want you to use them safely! Here are some things to remember and keep in mind as you spend.
Know the Rules
Giveaways and sweepstakes are fun. If you decide to participate in one, make sure you know the rules and verify its legitimacy. Authentic giveaways and sweepstakes will never request that you send cash to verify identity. Report any social media account claiming this, as it is a scam.
Only Send Funds to People You Know
When sending someone cash through cash apps, make sure you send cash only to someone you know and double-check that their username is correct. It can be easy to use these apps for payment of services or goods, but it is much safer to transfer money between family and friends. Keep in mind that all transactions with these apps are instant and cannot be cancelled. So, even if you mistakenly send cash to the wrong person, often they will be unable to cancel the transaction or refund you the money.
Set Up Security Features
One of the best ways to protect your personal information is to set up security features. The cash apps will allow you to set up a PIN or fingerprint to make transactions, turn on two factor authentication, and utilize email and text notifications so that you will be notified of any suspicious behavior.
Protect Sensitive Information
Remember: never give out your personal information. The vendor will never ask you to disclose personal information, such as a PIN or card number. If anyone who claims to work with these vendors requests this information, it is a red flag.
Cash Apps Support
There usually is no direct support line for cash apps, so stay away from any website claiming to be vendor support. If you need to speak to someone, you will need to contact support through the mobile app.
What to Do If You Sent Money to a Scammer
If you sent money to a scammer, report the scam to the mobile payment app and ask them to reverse the transaction right away. Then, report it to the Federal Trade Commission. When you report a scam, the FTC can use the information to build cases against scammers.