System Upgrade
We hope you find the information on these pages useful in preparing for our upcoming System Upgrade. If you're looking for more info, please watch our System Upgrade Webinar.
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building for your tomorrow, today!
On June 1, 2025, Suffolk Credit Union will undergo a system upgrade to enhance the services we provide to you. This will ensure safe, secure and reliable banking while enabling us to introduce expanded financial products in the future. Although many of these improvements will happen behind the scenes, we’ll be announcing new features and service enhancements soon!
There will be no changes to debit or credit card account numbers, you do not need to take action. You will be able to make purchases with your Suffolk CU Mastercard Debit and Credit Cards during the upgrade weekend as well as ATM withdrawals. Deposits and balance inquiries will be unavailable during the system upgrade weekend. Click for Service Availability details.
You do not need to make any changes to your direct deposits. However, some timing could be affected over the system upgrade weekend. Click for Service Availability details.
You do not need to order new checks. In fact, you can look at the 14-digit Magnetic Ink Character Recognition (MICR) line at the bottom of your checks to see how your account number will appear in places like online banking after the system upgrade. Click for more on Account Changes.
You do not need to make any changes to your online and mobile banking credentials. However, these services will be unavailable over the system upgrade weekend. Click for Service Availability details.
You do not need to make any changes to previously scheduled recurring transaction after the system upgrade. However, the timing of automated transfers, bill payments, scheduled deposits, recurring ACH transactions, and other debits & credits could be disrupted up to 2 days during the weekend of May 30th. These transactions could post either EARLY or LATE.
And, of course, our commitment to providing excellent service will not change!
Service Disruptions – Weekend of May 30th
In order for us to make these upgrades, there will be some NECESSARY SERVICE DISRUPTIONS throughout the weekend of May 30th.
ADDITIONAL IMPACTS: The timing of automated transfers, bill payments, scheduled deposits, recurring ACH transactions, and other debits & credits could be disrupted up to 2 days during the weekend of May 30th.
These transactions could post either EARLY or LATE.
They will revert to their regular schedules going forward.
We are working towards having payrolls, pensions and social security deposits scheduled for the weekend to be posted to your account on Friday, May 30th.
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System Upgrade FAQs
No, but you may see some leading "0s" added to the number.
Yes, but you do not need to take any action. Many of your “new” account numbers will be some combination of your current member number/s and account numbers that you should recognize. However, there will no longer be any dashes, and you may see some leading “0s” or other identifying numbers added to the number you are accustomed to seeing on your statements or online banking.
Yes. The Suffolk Team will monitor your data during every step of the upgrade process.
No. You do not need to do anything to prepare your Suffolk accounts for this upgrade. However, if you have a scheduled Online Banking transfer, bill payment or Zelle payment for the weekend of May 30th, you may wish to reschedule those activities to occur before May 28th to ensure they are received on time. If you do not reschedule the transactions will still process, but they could post either early or late.
No. In fact, the 14-digits appearing in the Magnetic Ink Character Recognition line will be your account number.
Yes, no need to make any changes. Any previously established Direct Deposit will continue to go right into your account. However, Direct Deposits scheduled for the weekend of May 30th could be disrupted up to 2 days - EARLY or LATE.
In most cases, your accounts will have the same name with the exception that your Regular Share Savings account will be renamed Consumer Share Savings.
After the upgrade, we are excited to make it easier for you to identify yourself and your accounts- including for Shared Branching. We recommend the following methods (in this order of preference):
1) Debit Card
2) Account Number
3) Name and ID*
4) Social Security Number
*For your security, you may be asked to supply identification for any of these methods.
1) Debit Card
2) Account Number
3) Name and ID*
4) Social Security Number
*For your security, you may be asked to supply identification for any of these methods.
You will see some changes beginning with your June Statement (received in July).* All members will receive an April and May statement, even if you normally receive quarterly statements.
*Look for an additional info in your May Statement (recieved in June).
*Look for an additional info in your May Statement (recieved in June).
Yes. If you opted out of courtesy pay protection on your checking account/s, that option will carryover. However, you will no longer see the term “Opt-Out” in the account name on your statements or in online banking. The account will simply say “Momentum Checking” or “Business Checking,” but the selection will still be recorded in our systems.
No.
No. When services resume, you will use the same credentials and links or app that you currently use. You do not need to take any action.
If our upgrade weekend corresponds with your first scheduled Direct Deposit, it will process. However, like all scheduled transactions from May 30th through June 2, 2025, it could occur early or late. Please visit suffolkcu.org/availability for information.
Effective June 1, 2025, the fee for Returned/Undeliverable Mail will be $5.00 per month.