Service Availability

We hope you find the information on these pages useful in preparing for our upcoming System Upgrade. If you're looking for more info, please watch our System Upgrade Webinar.

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On June 1, 2025, Suffolk Credit Union will undergo a system upgrade to enhance the services we provide to you. This will ensure safe, secure and reliable banking while enabling us to introduce expanded financial products in the future. 

Necessary Service Disruptions & Changes

In order for us to make these upgrades, there will be some Necessary Service Disruptions from May 30th through June 2nd: 

We apologize for any inconvenience that may result from the system upgrade process.

The Member Telephone System (banking by phone service) has experienced several changes as a result of the system upgrade.

Please listen carefully each time you access the system until you become familiar with the updated menu and access options. 

Accessing the Member Telephone System (MTS)

 

Member Telephone System (MTS) Login Procedures 

1. Use one the following to login to the system:
• Member Number – press [1]
If you had more than one number before the system upgrade, this will now be your oldest number.
• Social Security Number – press [2]

2. Your PIN should be the same. However, if you currently use the last 4 of your SSN as your PIN, you will be prompted to create a new PIN. If you are having difficulty resetting your PIN, you may need to call our contact center. Please press [8] for the quickest service. 
YOU MAY NO LONGER USE THE LAST 4 DIGITS OF YOUR SOCIAL SECURITY NUMBER AS A PIN.

3. Some menu options may have changed. We made every effort to keep the phone system access options as close as possible to the way they were. However, please listen closely to the prompts as a few items may have changed.

PLEASE NOTE THE FOLLOWING:

To make a member-to-member transfer, you must now have the full updated account number for both accounts. To find the full account number, login to online banking and select the tile of the account you want to use or visit a branch near you. (Unfortunately, for your security we cannot give out full account numbers over the telephone.)

Organizations and Businesses cannot use the Member Telephone System.

Service Availability FAQs

To report a lost or stolen Debit Card, ‭please call ‭ (866) 724-2384‬.
To report a lost or stolen Credit Card, please call ‭(866) 691-4725‬. 

You will be able to use your credit and debit cards to make purchases as well as make ATM cash withdrawals throughout the system upgrade weekend. However, BALANCE INQUIRIES WILL BE UNAVAILABLE and you will NOT BE ABLE TO MAKE DEPOSITS during this time.

No. While online banking is offline, Zelle® will not be available.

If you have a recurring Zelle payment (incoming or outgoing) scheduled during this period, please be advised that the payment will not be processed.

To avoid delayed or missed outgoing payments, please reschedule the payment for before 6:00 PM on May 30th -or- after June 2nd. For incoming payments, please contact the sender and ask them to do the same.

If a sender tries to transfer funds to your account during this time, they will be notified that the transaction was not completed. These transfers will not be processed once we go back online.

If our upgrade weekend corresponds with your first scheduled Direct Deposit, it will process. However, like all scheduled transactions from May 30th through June 2, 2025, it could occur early or late. Please visit suffolkcu.org/availability for information.