Your Suffolk Credit Union cards are among the tools you use most frequently. Add an extra layer of protection to them by downloading apps and setting up alerts that tell you when, where and how your cards are used.
Keep tabs on your credit and debit card activity, anytime.
Tight security helps you fend off fraud.
Set rules on types of permissible transactions
Create spending limits for debit and credit cards
Enable and disable your card quickly for greater security
Receiving real-time updates gives you more control over your finances.
Whether you're using your cards online, in-store or at an ATM, you'll always benefit from taking extra precautions. And with these card management services provided free by Suffolk Credit Union, monitoring comes automatically and delivers alerts based on preferences you set.
Convenient, easy-to-use features bolster your card's security.
- Download the free CardValet® app Apple® App Store or Google® Play
- Lock and unlock your card from your phone
- Get immediate notifications when your card is used
- Restrict transactions to a certain area using your phone’s GPS
- Set transaction type alerts, including in-store, online, mail/phone order and more
- Create security preferences to match your spending habits
- Define spending limits for every transaction
- Enable or disable your card for use within certain merchant categories, such as gas, groceries, hotel and travel
- Take full control of your card at the point-of-sale
- Link multiple accounts to the app for greater control
- Learn more from the CardValet Quick Reference Guide
- Read how to unsubscribe
Suffolk Credit Cards App™
Safeguard your credit card for greater peace of mind.
- Access account details and transaction history
- Set up spending limits and your card and dependents’ credit cards, too
- Lock and unlock your credit card anytime
- Report your card lost or stolen
- Enable or disable your credit card for use within certain merchant categories, such as gas, groceries, hotel and travel
- Dispute transactions
- Make payments
Credit Card Alerts
You'll automatically receive fraud alerts via SMS, phone or email.
- Get real-time notifications when your credit card is used
- Receive immediate alerts if activity seems suspicious
- Interact quickly with an automated system regarding recent activity
- Set security preferences to match your spending habits
- Set spending limits for every transaction
- Take full control of your credit card at the point-of-sale
- Link multiple accounts to your Alerts profile for greater control
- Connect with live agents for assistance whenever you need it
Frequently asked questions.
A text message and/or pre-recorded voice call may be sent to your mobile device when there is a suspicious transaction(s) identified. Simply reply to the text to confirm whether or not you recognize the transaction(s). If you do not recognize the transaction(s), you will receive a text asking you to call 888-918-7313 for further assistance. There will be a block placed on your card to protect you from further fraud until you call us. If you reply to the text that you recognize the transaction(s), your card will remain available for use.
If you do not reply to the text within 30 minutes, a pre-recorded voice call may be attempted to your mobile device and home number listed on your account. If you receive a pre-recorded call, please listen to the prompts provided to review and respond to the validity of each transaction that is presented during the call. An email will also be sent to the address on file to confirm transactions on the account. You can also call us at any time to validate the transactions or if you have any concerns about the message you received.
SMS stands for Short Message Service and is also commonly referred to as a “text message.” With an SMS, you can send a message of up to 160 characters to another device. Longer messages will automatically be split up into several parts. Most mobile phones support this type of text messaging.
There’s no need to register for automated fraud alerts. As a member of Suffolk Credit Union you are automatically eligible to receive fraud alerts via SMS, phone or email. Please make sure to review and update your contact information so that you will receive alerts should there be any suspicious transactions on your account.
There’s no cost to use the automated fraud alerts service. Suffolk Credit Union pays for all costs associated with sending and delivering the SMS fraud alert messages to your mobile device. This service is provided to you free of charge.
You will still receive automated fraud alerts via phone and email. A text messaging plan is not required, but is a great way to receive fraud alerts about your Suffolk Credit Union account.
SMS fraud alerts will come from 919-37. You may want to save this number in your contacts with a name you will recognize for future alerts. We recommend ‘Suffolk Credit Union Fraud Alerts’. Fraud alert messages sent from this number will also be labeled with the Suffolk Credit Union’s name.
Please update your contact information as soon as possible so that alerts will be sent to the proper number on file. You will still receive alerts on your home phone number or email, if that information is on file. Accurate contact information is important so that we can reach you in the event we identify suspicious transactions on your account.
Most SMS messages have a maximum length of 160 characters per message. Some alerts may require multiple messages to provide you with all the necessary information. All SMS messages are paid by Suffolk Credit Union and you will not be charged for any text message alerts.
To opt-out of text alerts, simply reply STOP to any text alert. You will no longer receive fraud alerts via SMS message. You may also opt-out by calling the number provided on the back of your card and asking to be opted out of Automated Fraud Alerts messages.
If you recognize all of the transactions present in the fraud alert. Simply reply “Y”, to confirm the activity as valid. Your card will automatically be unblocked and no further action is required. You may now complete any purchases that may have been declined.
No. Commands can be sent as upper-case, lower-case or a mixture of both.